Shipping Policy

Effective Date: August 7, 2026

Thank you for shopping with Seoul Dew! We strive to provide a smooth delivery experience. Please review our shipping policy below to understand how and when your order will be delivered.

1. Processing Time

• All orders are processed within 1 to 3 business days (Monday through Friday, excluding weekends and major holidays) after receiving your order confirmation email.

• Once your order has been shipped, you will receive a confirmation email containing your tracking number(s).

2. Shipping Rates & Delivery Estimates

We currently ship primarily to addresses within the United States.

Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times depend on your chosen shipping method and your location:

• Standard Tracked Shipping (e.g., CJPacket / Special Lines):

  • Estimated Delivery Time: 7 to 15 business days after processing.

  • Cost: Calculated at checkout (or offered as Free Shipping if applicable).

Please note: Delivery times are estimates and start from the date of shipping rather than the date of order. While we do our best to ensure timely delivery, unexpected delays caused by customs processing or carrier volume are outside our direct control.

3. Order Tracking

We believe in full transparency. Once your package ships, you will receive a tracking link via email. You can easily monitor your shipment's journey right up to your doorstep. If you experience any issues tracking your order, feel free to reach out to us.

4. Custom Duties, Taxes, and Fees

For U.S. deliveries, customers are generally not responsible for additional customs duties on standard consumer-tier orders under standard thresholds. However, you are responsible for any applicable local taxes or import fees depending on your state regulations.

5. Lost, Stolen, or Damaged Packages

• Damaged in Transit: If your product arrives damaged, please contact us within 48 hours of delivery at nb.labstech@gmail.com with clear photos of the damage and the outer packaging so we can file a claim and arrange a replacement or refund.

• Lost or Stolen Packages: Seoul Dew is not responsible for packages marked as "Delivered" by the carrier or lost due to incorrect address information entered at checkout. Please double-check your shipping details before submitting your order.

6. Incorrect Address Disclaimer

It is the buyer's responsibility to ensure that they enter the shipping address correctly. If you realize you entered the wrong address, please contact us immediately at nb.labstech@gmail.com. If the order has already been processed or shipped by our fulfillment partner, we may be unable to alter the destination, and we cannot be held responsible for misdelivered packages.

7. Contact Us

If you have any questions about your shipment, reach out to our team at:

• Email: nb.labstech@gmail.com