Refund policy

Return & Refund Policy

Effective Date: August 1, 2026

Thank you for shopping at Seoul Dew. We want you to love your skincare routine! If you are not entirely satisfied with your purchase, we’re here to help.

1. Returns and Eligibility Window

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it.

  • Unused, with all original factory seals and packaging intact.

  • Accompanied by the receipt or proof of purchase.

Please note: Due to the personal and cosmetic nature of our products, opened or used skincare items cannot be returned or refunded unless they arrived damaged or defective.

2. Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards

  • Discounted or "Final Sale" promotional items

  • Opened, tested, or used skincare products

3. Damaged or Defective Items

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. If your product arrives damaged during transit, please email us within 48 hours of delivery with clear photos of the damage and packaging.

4. Return Process

To start a return, you can contact us at nb.labstech@gmail.com. If your return is accepted, we will provide you with instructions on where to send your package.

  • Return Shipping Costs: Customers are responsible for paying for their own shipping costs for returning items. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Tracking: We strongly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days (typically 5 to 10 business days, depending on your financial institution).

6. Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company; it may take some time before your refund is officially posted.

  3. Contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at nb.labstech@gmail.com

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange a damaged item for the same item, send us an email at nb.labstech@gmail.com  for further instructions.